From first click
to forever
customer.

Lifecycle strategies & frameworks — by Victoria Rojas

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Victoria Rojas Victoria Rojas · Lifecycle & CRM Specialist. About me
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How to design a cancellation flow that actually saves customers (without feeling manipulative)

Most cancellation flows are either a dark pattern or a white flag. There's a third option — one that's honest, respectful, and recovers more customers than either extreme.
Victoria Rojas

Victoria Rojas

Lifecycle & CRM Specialist

After more than a decade in marketing, I've found my lane: the part of the customer journey that most teams overlook. I started at Nike Colombia designing in-store experiences and brand campaigns, then moved into digital marketing and CRM — first at HelloPrint, where I built lifecycle programs across international markets, and now at Lodgify, where I lead automated customer journeys, segmentation strategies, and end-to-end campaign management. I created Lifecycle Mag because I believe the most impactful marketing happens after the first conversion — and I wanted a space to share those strategies with the community.