From first click
to forever
customer.

Lifecycle strategies & frameworks — by Victoria Rojas

AcquireConvertRetainGrowStrategyToolkitAcquireConvertRetainGrowStrategyToolkit
Victoria Rojas Victoria Rojas · Lifecycle & CRM Specialist. About me
Latest playbooks

How AI is reshaping churn prediction (and what still doesn’t work)

AI-powered churn prediction sounds like the future. In some ways, it is. In others, it's the same old problems with a fancier label.
Victoria Rojas

Victoria Rojas

Lifecycle & CRM Specialist

After more than a decade in marketing, I've found my lane: the part of the customer journey that most teams overlook. I started at Nike Colombia designing in-store experiences and brand campaigns, then moved into digital marketing and CRM — first at HelloPrint, where I built lifecycle programs across international markets, and now at Lodgify, where I lead automated customer journeys, segmentation strategies, and end-to-end campaign management. I created Lifecycle Mag because I believe the most impactful marketing happens after the first conversion — and I wanted a space to share those strategies with the community.